When signing in with your authentication code, the checks may take some time to complete. Please be patient to see it through. But if you experience issues signing in:
- Email us at support@quidax.com
- Describe the issue (include screenshots if possible)
-
Share the requirements to verify your identity to deactivate your 2FA below.
NB; Please don’t send multiple emails, it slows things down. We aim to respond within 24 hour
WHAT WE NEED TO VERIFY YOUR IDENTITY
Your account's security is of utmost importance to us that's why we need to verify it's really you before we can allow critical action like a 2FA dectivation, withdrawal access (if you recently changed your password), email address update, phone number change request.
Please share the following information with us via support@quidax.com so we can get help to you right away:
- A selfie of you holding a plain paper with Quidax, today's date and the action required (reset 2FA; change email address; update phone number; allow withdrawal) along with a valid government issued ID card of yours.
- Your last crypto/naira deposit amount
- A close image of only your valid government issued ID card.
We can't wait to help you!