- Get your codes back first. On your new phone, install Google Authenticator and sign in with the same Google account. Your codes should appear.
- Log in to Quidax. Use the app or quidax.io, and enter the 6-digit code from Google Authenticator when asked.
- Change your Quidax password once you're in.
- Recover your SIM with your network provider, so no one can use your number.
- Lock or wipe the lost phone using Find My Device (Android) or Find My (iPhone).
Can't get your codes back?
Reach out to support@quidax.com on the Quidax login page.
Stay safe 🛡️
Only contact us through the Quidax app or website. Quidax will never ask for your password or 2FA code, and we won't message you first on WhatsApp or Telegram to "help".