Q: What is Withdrawal Whitelist?
A: This feature is for crypto withdrawal and it means you can only withdraw to a wallet address that has been whitelisted.

Q: What if I want to withdraw into a wallet address that is not whitelisted?
A: You can add the wallet address to the list of whitelisted account

Q: How does this keep my account secure?
A: In case your device gets stolen or gets to the wrong hands, the impersonator will not be able to withdraw your assets.

Q: How do I whitelist a wallet address?
A: You need to add these wallet addresses in your address management first, then you turn on “withdrawal whitelist”

How to turn on withdrawal Whitelist

Please follow the steps below: 

Step 1: On the home page, click the human-head icon on the top left-hand side 

Step 2: Click on “security centre”

Step 3: Toggle the withdrawal whitelist button on

N.B. You have confirmed that these addresses are trusted so we will not request 2FA and email verification for these withdrawals once withdrawal whitelist is turned on

Q; Can I turn off withdrawal whitelist?
A: Yes, you can

How to turn off withdrawal Whitelist

To turn this off, you'll be doing the same thing you did for turning it on, but this time you'll toggle the button off. You'll need to do a security verification to turn it off, either your phone number or email verification code and your google authenticator code. Once done, withdrawal whitelist will be turned off and you can now withdraw to other addresses not saved.